Spin Casino Terms and Conditions

Welcome to Spin Casino. These Terms and Conditions govern your use of our website, games, promotions, and all related services available at Spin Casino.com. By registering an account or accessing our platform, you confirm that you have read, understood, and agreed to be bound by the provisions set out below. We encourage all players to review this document carefully before using our services. If you do not accept these terms, please discontinue use of our site immediately.

1. About Us and Licensing

At Spin Casino, we operate under the ownership of Baytree Interactive Ltd, a company registered in Guernsey (registration number 69691), with its registered address at Ground Floor, Kingsway House, Havilland Street, St Peter Port. We are a member of the Super Group (SGHC) Limited family of brands. Our platform is powered by Cityviews Group, and our gaming services are licensed and regulated by the Kahnawake Gaming Commission under licence number 00892, issued on 16 February 2022. All transactions and servers are located within the Mohawk Territory of Kahnawake, Canada, and the governing law for all disputes is the law of that territory.

Here at Spin Casino, we are committed to fair and transparent gaming. Our services are independently audited by eCOGRA, which also acts as our approved Alternative Dispute Resolution (ADR) body. If you have unresolved concerns, you may escalate your complaint directly to eCOGRA after exhausting our internal resolution process.

2. Eligibility and Account Registration

Our Spin Casino online platform is available exclusively to players who meet the following eligibility criteria:

• You must be at least 18 years of age to register and play.
• You must not be a resident of any restricted jurisdiction listed in Section 3 of these terms.
• You must provide accurate, truthful, and complete information during registration.
• You may only hold one account per household. Duplicate accounts will be closed, and associated funds may be forfeited.
• You must not be accessing our services through a VPN or proxy to circumvent geographic restrictions.

We reserve the right to request identity verification at any time. KYC (Know Your Customer) verification is mandatory when your cumulative deposits reach €2,000 or more. Failure to complete verification may result in suspension of your account and withholding of pending withdrawals.

3. Restricted Jurisdictions

Our Spin Casino services are not available to residents of a large number of jurisdictions. We explicitly do not accept registrations from players located in the following countries or regions, among others:

• United States of America, United Kingdom, Australia
• Ontario (Canada), Malta, Sweden, Germany, France, Italy, Spain
• Netherlands, Belgium, Austria, Greece, Portugal, Switzerland, Denmark
• Czech Republic, Hungary, Poland, Romania, Bulgaria
• India, China, Japan, Singapore, South Africa, Brazil, Argentina
• Russia, Ukraine, United Arab Emirates, and approximately 100 further jurisdictions

We actively monitor registrations and reserve the right to close any account opened in violation of these geographic restrictions. Any winnings accumulated under such circumstances may be voided.

4. Deposits, Withdrawals, and Payments

4.1 Deposits

At Spin Casino, we accept deposits via Visa, Mastercard, paysafecard, MuchBetter, NETELLER, Skrill, ecoPayz, and eZeeWallet. Our minimum deposit amount is €10. All payment processing is handled by Digiprocessing Limited, registered in Gibraltar (registration number 110368). We support multiple currencies including EUR, USD, CAD, and GBP. Please note that in some cases we may process payments in EUR regardless of your selected currency.

4.2 Withdrawals

We offer withdrawals via Visa, Mastercard, Skrill, NETELLER, ecoPayz, eZeeWallet, MuchBetter, paysafecard, and SWIFT bank transfer. Our withdrawal processing operates as follows:

• A rolling 24-hour reversible pending period applies to all withdrawal requests. No processing occurs over weekends.
• Web wallet withdrawals are processed instantly once the pending period has elapsed.
• Card and bank transfers take 1–3 business days after the pending period is completed.
• The maximum withdrawal limit is €10,000 per 24 hours.
• Welcome bonus winnings are capped at 6x your first deposit amount.
• For withdrawals of €4,000 or more per week that represent 5x or more of your lifetime deposits, we reserve the right to hold the remaining balance and release it in scheduled instalments.
• All progressive jackpot wins are exempt from withdrawal caps.

5. Bonuses and Promotions

Our Spin Casino welcome offer provides up to €1,000 in matched bonuses across your first three deposits, structured as follows: 100% up to €400 on your first deposit, 100% up to €300 on your second, and 100% up to €300 on your third. A minimum deposit of €10 applies to each. Additionally, we award daily free spins giving you the chance to win up to €1,000,000 on our Mega Millionaire Wheel.

When accepting any bonus at Spin Casino, you agree to the following wagering and usage conditions:

• All bonuses carry a 35x wagering requirement applied to the bonus amount.
• The maximum permitted bet while a bonus is active is €8 per round and €0.50 per line.
• You have 7 days to claim your welcome bonuses after registration.
• Daily free spins expire 30 days after your last deposit.
• Violation of maximum bet rules may result in the forfeiture of bonus funds and associated winnings.

Beyond the welcome package, we offer additional promotions including a Daily Deal, A Chance at a Million, Daily Streak login rewards, Casino Tournaments, and a Cash-Back Program. All such promotions are subject to their individual terms, which we publish alongside each offer.

6. Loyalty Programme

At Spin Casino, we reward our loyal players through a tiered loyalty system ranging from Bronze to our exclusive Privé level. Cash wagers earn Loyalty Points, which you may redeem in approved increments for Bonus Credits. Upon your first deposit, we award a welcome boost of 2,500 Loyalty Points. As you progress through tiers, we provide tailored offers, faster point accumulation rates, dedicated account support, and access to exclusive competitions.

7. Responsible Gaming

We are deeply committed to promoting safe, responsible gambling across our Spin Casino platform. We provide a range of tools to help you manage your play, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you believe your gambling is becoming a problem, we urge you to use these tools or contact our support team immediately. Please note that our services are strictly for entertainment purposes and are not available to minors.

8. Account Inactivity

If your account remains inactive for a period of 6 months or more, we will classify it as dormant. A monthly maintenance fee of €10 will then be applied for up to 18 months. We will notify you before charges are applied. You may reactivate your account at any time by logging in and completing any outstanding verification requirements.

9. Complaints and Dispute Resolution

If you have a complaint regarding our services, we ask that you contact our support team via live chat or by emailing us at complaints@playersupportcenter.com. We aim to resolve all complaints promptly and fairly. If we are unable to reach a satisfactory resolution, you may escalate your dispute to eCOGRA as our appointed ADR provider, or directly to the Kahnawake Gaming Commission.

10. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or through a prominent notice on our site. Your continued use of our Spin Casino services following any such notification constitutes your acceptance of the revised terms. We recommend that you review this page periodically to remain informed of any updates.

11. General Provisions

These Terms and Conditions, together with our Privacy Policy, Responsible Gaming Policy, and any applicable bonus terms, constitute the entire agreement between you and us regarding your use of our services. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force. These terms are governed by the laws of the Mohawk Territory of Kahnawake. For general inquiries, our support team is available 24/7 via live chat in English, French, Spanish, German, and Greek.