Spin Casino Privacy Policy

At Spin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at Spin Casino.com. We are operated by Baytree Interactive Ltd, registered in Guernsey, and we are committed to handling your data with the highest standards of transparency and security. By using Spin Casino, you agree to the practices described in this document. Please read it carefully.

Who We Are

We are Baytree Interactive Ltd, incorporated in Guernsey (Ground Floor, Kingsway House, Havilland Street, St Peter Port), part of the Super Group (SGHC) Limited. Our platform is powered by Cityviews Group, and payment processing is handled by Digiprocessing Limited, registered in Gibraltar. At Spin Casino, we operate under a licence issued by the Kahnawake Gaming Commission (Licence No. 00892), and all transactions and servers are located in Kahnawake, Canada. The governing law of our operations is the Mohawk Territory of Kahnawake. For dispute resolution, we work with eCOGRA as our approved ADR provider.

Information We Collect

When you register and use Spin Casino, we may collect the following categories of personal data about you:

Personal Identification Data

• Full name, date of birth, and proof of identity documents
• Residential address and proof of address documents
• Email address, phone number, and contact details
• Username and account credentials (for spin casino login and spin casino mobile login)

Financial and Transactional Data

• Payment method details (Visa, Mastercard, Skrill, NETELLER, MuchBetter, ecoPayz, paysafecard, eZeeWallet)
• Deposit and withdrawal history, including currency preferences
• Information required to process your transactions through our payment processor

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session activity associated with your spin casino app usage
• Pages visited, games played, and interactions with our platform
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We use the personal data we collect for the following purposes:

• To verify your identity and comply with our Know Your Customer (KYC) obligations — KYC verification is required at cumulative deposits of €2,000 or more
• To manage and operate your casino account, including processing your deposits and withdrawals
• To provide you with access to our spin casino online platform across desktop and mobile devices
• To administer bonuses, promotions, loyalty points, and our tiered Loyalty Programme (Bronze through Privé)
• To comply with our obligations under the Kahnawake Gaming Commission licence and applicable regulations
• To detect and prevent fraud, money laundering, and problem gambling behaviours
• To send you relevant promotional communications, where you have opted in to receive them
• To respond to your customer support enquiries via live chat or email, including formal complaints submitted to complaints@playersupportcenter.com
• To monitor account inactivity — accounts inactive for more than six months are subject to a monthly administration fee

Cookies and Tracking Technologies

At Spin Casino, we use cookies and similar technologies to improve your experience on our platform. Cookies help us remember your preferences, keep you logged in during your session, and analyse how our site is used. We also use cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You may adjust your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of spin casino canada and our international versions of the site. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as an account holder
• Legal compliance: Processing required by our licensing authority, anti-money laundering regulations, and responsible gambling obligations
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• With Digiprocessing Limited (Gibraltar) for the purpose of payment processing
• With eCOGRA in connection with dispute resolution or auditing procedures
• With the Kahnawake Gaming Commission when required by our regulatory obligations
• With identity verification and KYC service providers to authenticate your account
• With companies within the Super Group, where necessary for operational or compliance purposes
• With law enforcement or regulatory authorities when legally required to do so

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In general, we keep your records for a minimum of five years following account closure. Financial records may be held for longer periods where required by applicable anti-money laundering legislation.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Spin Casino:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team via live chat or email. For formal complaints, you may write to us at complaints@playersupportcenter.com. If your concern is not resolved to your satisfaction, you may escalate the matter to eCOGRA as our approved ADR provider, or to the Kahnawake Gaming Commission.

Security Measures

We are committed to keeping your data safe. At Spin Casino, we implement industry-standard SSL encryption across our platform to protect data transmitted between your device and our servers. Our systems are subject to regular security reviews and eCOGRA audits. We also enforce strict internal access controls to ensure that only authorised personnel can access your personal information.

Responsible Gambling and Data Use

We use certain personal data to support our responsible gambling programme. At Spin Casino, we monitor gaming behaviour patterns to identify signs of problem gambling and to enforce deposit limits, self-exclusion requests, and other player protection measures. This processing is carried out in accordance with our obligations under the Kahnawake Gaming Commission licence and our commitment to player welfare.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the USA, UK, Australia, Ontario (Canada), and numerous other jurisdictions listed in our Terms and Conditions. If you are accessing Spin Casino from a restricted territory, we may collect limited technical data to enforce these restrictions and protect the integrity of our platform. We do not knowingly collect personal data from individuals in restricted jurisdictions for marketing or account purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make material changes, we will notify you via email or through a notice on our platform. We encourage you to review this policy periodically. Continued use of Spin Casino following any updates constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team through the live chat feature available on our site, or email us at complaints@playersupportcenter.com. We are here to assist you and will respond to all privacy-related enquiries as promptly as possible.